Page 6 - URGO Hotels

Operations
• Has achieved outstanding operating results for hotel properties under management and
provides comprehensive hospitality services for a diverse portfolio that includes midscale,
upscale, upper upscale and luxury properties.
• Has received multiple industry awards including The Marriott Partnership Circle Award, Jim
Conley Award, Hotel of the Year, Chairman’s Award, Development of the Year, Best Opening
Award, 2 Diamond Hotels, Platinum Hotel, Gold Hotel, six Highest Guest Satisfaction Scores
in different categories, Service Excellence award, Sales Team of the Year, Revenue
Management Team of the Year, GM of the Year, Sales Leader of the Year and Highest RevPAR.
• Properties perform at the top of their respective competitive set; for example:
– The Montreal Airport Courtyard by Marriott achieved the number one ranking in Guest
Satisfaction in the Courtyard system, taking the number one spot from our Quebec City
Courtyard, which at the end of 2006 was number one in Guest Satisfaction in the entire
Marriott hotel chain.
– The Stamford, CT Courtyard has achieved an annual RevPAR penetration index of over
200% against a competitive set that includes full service hotels such as Marriott, Hyatt,
Westin, Hilton and consistently ranks in the top five hotels in Guest Satisfaction. The
hotel and its general manager have recently been awarded the Platinum GSS award as
well as Diamond General Manager of the year award.
– Upon acquisition and takeover of management of the Washington, DC Hilton Garden
Inn, Urgo Hotels established a sales and marketing, revenue management and
operating plan that led to a 185% increase in NOI within two and a half years. The end
result was a sale price of approximately 2X the acquisition price and an equity multiple
of approximately 5X after two and half years of ownership.
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